As part of Google’s Conversation Design standards team, Nandini has created voice experiences for Google’s 50+ business units, in 60+ languages and 120+ countries.
She is passionate about helping people find help and making voice interfaces more accessible. Nandini also believes the secret to realizing our potential for speech technology in human-to-computer interactions is by honoring the core, evolved rules of human-to-human communication.
Demystifying the Voice Interface
Is it possible to create a natural conversation artificially? Voice UI design as a discipline has been largely shrouded in mystery, understood by few but intriguing to many. Designing a spoken dialog between a human and a computer – in advance – accounting for all the possibilities on both sides of the conversation – and still have it feel natural – is harder than it looks.
This talk will frame a new way of approaching voice and conversation design, one where the evolved rules of human-to-human exchanges inform the fundamental interface.